Returns & cancellations.

You may request cancellation before the order has shipped. Contact Sophia as soon as possible. Once a parcel has been dispatched, the unopened-return process applies.

An unopened product may be returned if you contact BabyYeon within 3 days of delivery. It must remain sealed, unused, and in its original condition.

For an ordinary return, the customer is responsible for return shipping and for using a traceable method. A refund is started after BabyYeon receives and inspects the returned product.

Opened or used products are not eligible for a refund. This rule protects product integrity and customer safety.

If the product is damaged, the wrong item was sent, or the parcel is confirmed not received, BabyYeon will take responsibility for the appropriate replacement, refund, or related shipping cost after reviewing the order.

To request help, keep the packaging and send the order details and clear photos when relevant.

Approved refunds are initiated after the returned product is received. The time for funds to appear depends on the payment provider or transfer method used.